customers, suppliers, stakeholders and other interested parties with the utmost care and confidentiality.
As part of our operations, we need to obtain and process information. This information includes any offline or
online from which a person can be identified. We try to ensure that we gather, store and handle data fairly,
transparently and with respect towards individual rights.
St Peters Quarter BID is the trading name of St Peters Quarter Derby Limited which is a company limited by guarantee.
Company Reg No: 07071824 VAT No: 995266858
A BID is a Business Improvement District
In this policy, references to ‘we’, ‘us’, ‘our’ and ‘The Company’ are to St Peters Quarter BID.
References to ‘our website’ or ‘the website’ are to www.stpetersquarter.co.uk
References to ‘Company Staff’ or ‘Employees’ are to our BID Rangers, who are employed via Cathedral Quarter Company Ltd
If you have any requests concerning your personal information or any queries with regard to these practices please contact:
BID Chair: Helen Wathall
BID Telephone Number: 01332 419050
BID Registered Office Address: Mabe Allen 50,Osmaston Road, St Peters Quarter, Derby DE1 2HU
BID Trading address (please use for all correspondence): St Peters Quarter BID, Iron Gate House, 10 Iron Gate, Derby DE1 3FJ
Please note that all personal data will be used and held in accordance with the requirements of Data Protection Legislation
You have the right to make a complaint about how your personal data is handled at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your
personal data changes during your relationship with us
We are Data Controllers of our own data which includes the data of:
Our BID Rangers
Suppliers who supply our business directly
BID Levy Payers and their businesses located in our BID area
Third parties who have a direct interest in BID Operations
BID Ranger Activities including the use of Body Worn Cameras
Members of our St Peters Quarter BID Storewatch Radio Loan Scheme
Others who make enquiries via our website or other means of communication
We work with a Managing Agent who acts as our Data Processor in accordance with our instructions to deliver
our BID projects and our activities on our behalf.
Our BID Rangers and Directors must follow this policy.
We request that any contractors, suppliers, partners and any other external entity that we work with are
compliant with Data Protection Legislation and follow the principles in this policy where appropriate.
Employees are referred to the St Peters Quarter BID Privacy standard (internal) Policy with regard to the data
that they handle, to the Cathedral Quarter BID Employees Data Policy with regard to the data we hold on
employees and to the Cathedral Quarter/St Peters Quarter BID Staff Handbook.
Personal data, or personal information, means any information about an individual from which that person can
be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title,
date of birth and gender, details of your employer and place of work.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services
you have purchased from us.
Profile Data includes your username and password, purchases or orders made by you, your interests,
preferences, feedback and survey responses.
Membership Data includes dates that you became a director or a member of our own company; information
necessary for you to be registered on Company’s House as a director; details of your membership of St Peters
Quarter Storewatch Radio Loan Scheme
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone
setting and location, browser plug-in types and versions, operating system and platform and other technology
on the devices you use to access this website.
– (Your IP Address is a string of numbers unique to your computer that is recorded by our web server
when you request any page or component on the Website. This information is used to monitor your
usage of the Website)
– This technical data recorded by the Website allows us to recognise you and your preferred settings;
this saves you from re-entering information on return visits to the site. Such data is recorded locally
you before downloading cookies, information regarding this may be found in your browsers ‘help’
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third
parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose.
Aggregated Data may be derived from your personal data but is not considered personal data in law as this data
does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate
the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated
Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as
personal data which will be used in accordance with this privacy notice.
The BID may be in receipt of Special Categories of Personal Data (this includes details about your race or
ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data, criminal convictions or offences).
This would be provided via an Information Sharing Agreement with Partner Agents (such as the PEEPS Proactive
Engagement and Enforcement Programme in Derby), or from details of Criminal Behaviour Orders provided by
the Police which are in the public domain or from the Local Authority with regard to court action they have
undertaken on levy payment recovery.
This data is kept securely and only used with reference to reporting back to these groups or agencies in
accordance with the relevant Information Sharing Agreement.
Activities in relation to PEEPS is documented in our document St Peters Quarter BID Rangers Specific Activity
(Including Body Worn Video Equipment) Policy
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail
to provide that data when requested, we may not be able to perform the contract we have or are trying to enter
into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product
or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your details by filling in forms online or offline or by corresponding with us
by post, telephone, email or otherwise.
This includes personal data you provide when you use our website or contact us directly to
Automated technologies or interactions. As you interact with our website, we may automatically collect
Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using
cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit
other websites employing our cookies.
that is sent to your browser from a web server and which asks permission to be placed on your computer’s hard
drive. Once you agree, the cookie helps analyse web traffic. Cookies allow web applications to respond to you as
an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering
and remembering information about your preferences.
We run Google Analytics, to aid the management of the site and for the purposes of authentication. We also use
cookies to help you access our maps services, store session information and improve the users experience when
navigating the website. We only use this information for statistical analysis purposes. We use traffic log cookies
to identify which pages are being used. This helps us analyse data about web page traffic and improve our
website in order to tailor it to customer needs. We only use this information for statistical analysis
purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find
useful and which you do not. A cookie in no way gives us access to your computer or any information about you,
other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full
advantage of the website
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below
Technical Data from the following parties:
For suppliers we collect information when we trade with them and this may arise very early in the process eg: at tender or quote stage.
We may collect or receive the following additional information relating to the BID area:
Once this information is available to us, the following rules apply.
Our data will be:
Our data will not be:
In addition to ways of handling the data the company has direct obligations towards people to whom
the data belongs. Specifically we must:
To exercise data protection we are committed to:
We do not subject any personal data we hold to automated decision making including profiling
We do not deliberately collect or otherwise handle any data which relates to children.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and
fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• Where we are acting in the public interest
Performance of Contract means processing your data where it is necessary for the performance of a contract to
which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to
give you the best service/product and the best and most secure experience. We make sure we consider and
balance any potential impact on you (both positive and negative) and your rights before we process your
personal data for our legitimate interests. We do not use your personal data for activities where our interests
are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for
compliance with a legal or regulatory obligation that we are subject to.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to
sending third party direct marketing communications to you via email or text message. You have the right to
withdraw consent to marketing at any time by contacting us.
Note that we may process your personal data for more than one lawful basis depending on the specific purpose
for which we are using your data.
See our policy St Peters Quarter BID Lawful basis for processing data for more details on the basis that we will
rely on to process your personal data.
See our policy St Peters Quarter BID Lawful basis for processing data for more details on the basis that we will rely on to process your personal data.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out /
unsubscribe links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as
a result of a product/service purchase, warranty registration, product/service experience or other transactions
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider
that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to
get an explanation as to how the processing for the new purpose is compatible with the original purpose, please
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal
basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the
above rules, where this is required or permitted by law.
We require this information to understand your needs and provide you with a better service, and in particular
for the following reasons:
• To communicate with the BID Levy payers, the BID Businesses and directors , to keep them updated on
BID projects and activities and to process their activities and transactions
• To communicate with our suppliers and to process their activities and transactions
• To communicate with the public and other interested parties in relation to the BID and to process their
activities and transactions
• To process your order, to provide after sales service (we may pass your details to another organisation
to supply/deliver products or services you have purchased and/or to provide after-sales service).
• In certain cases we may use your email address to send you information on our services related to your
enquiries to us or previous services we have provided you with.
• From time to time, we may also use your information to contact you for business survey and research
purposes in relation to the BID you are located in. We may contact you by email or post.
You may choose to restrict the collection or use of your personal information in the following ways:
• You may check the ‘Optin box’ on any online or offline form to indicate your preference for receiving
information by email and post opt in
• Whenever you are asked to fill in a form on the website or in person, look for the box that you can check
to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you
may change your mind at any time by writing to or emailing us at the email address at the top of this
policy or selecting the unsubscribe option on our emails.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or
email us as soon as possible, at the above address. We will promptly correct any information found to
• Please also see the section under Disclosures/Sharing your information with regard to how to restrict
access to your data in the case of Third Party Links
We will use your personal information to keep you informed about our services and information about relevant
projects. This may be through a weekly or monthly email based newsletter or occasional postal newsletters.
Where appropriate you may be sent email communications relevant to content on the website or to keep you
informed of relevant changes to the service, this may also include planned outages and operational changes to
We will use your personal information to keep you informed about the BID services and information about
relevant projects . This may be through a weekly or monthly email based newsletter or occasional postal
In each case, if you wish not to receive such communications, unsubscribe to the enewsletter (normally
displayed at the end of the email) or unsubscribe from the settings in the webpage. If you have any queries
regarding this issue please contact us .
We may have to share your personal data with the parties set out below for the purposes set out above
We may need to pass the information we collect to other companies who act on our behalf, as our Managing
Agents for BID project development or delivery, for administrative purposes.
Our Managing Agent is
Partnerships for Better Business Ltd (pfbb UK).
2nd Floor, 12 The Strand Cathedral Quarter, Derby, DE1 1BA
• During BID Development work, NNDR data may be shared as part of our contract with pfbb UK
• During BID Delivery or Project Support services for a BID, NNDR data and action with regard to recovery of
levy payment will be shared between the BID and our Managing Agent for the BID in accordance with the
Operating Agreement with the BIDs local authority.
• During BID Delivery or Project Support services for a BID, any data collected by a BID Ranger relating
specifically to business in the BID area is shared with pfbb UK as the Managing Agent for the BID to enable
them to fulfil their obligations under the contractual arrangements with us.
• We may also either directly supply or request our Managing Agent to supply your personal information to
related NNDR team ,government bodies and law enforcement agencies but only: if we are required to do so
by the BID Operating agreements, BID Regulations or requirements of any applicable law; if in our good faith
judgement, such action is reasonably necessary to comply with legal process; to respond to any legal claims
or actions; or to protect the rights of the BID its customers and the public
• We may supply your personal information to third parties, such as our internet service providers (who help
us administer our website) or the BID Public Relations Company or Mailing House. These third parties must
at all times provide the same levels of security for your personal information as us and, where required, are
bound by a legal agreement to keep your personal information private, secure and to process it only on our
• We will supply your personal information to our hosting administrators who are based in the EU.
We will not share your data with other third parties unless we are obliged to disclose personal data by law, or
the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, for our
legitimate business interests, is in the public interest or we have your consent
External Third Parties
• We may use third parties to carry out certain activities, such as processing and sorting data, and issuing
our e-mails for us.
• We may share your details as a member of the St Peters Quarter BID Radio Loan Scheme with The Derby
Storewatch Association Ltd and Derbyshire Constabulary
We require all third parties to respect the security of your personal data and to treat it in accordance
with the law. We do not allow our third-party service providers to use your personal data for their own
purposes and only permit them to process your personal data for specified purposes and in accordance
with our instructions.
Derby City Council (Billing Authority)
Council House, Corporation Street, Derby DE1 2FS
(our relationship with the Council is covered under an Operating Agreement)
Constant Contact (email marketing system)
Constant Contact, Inc. is located at 1601 Trapelo Road, Waltham, MA 02451.
(Certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield
Mailchimp (email marketing system)
The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA
(Certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield
Concept Infotech Services Ltd (IT Support Services) Concept Infotech’s office address is 7
Wenslayedale Road, Long Eaton, Nottingham, Nottinghamshire, NG10 3HL.
FBI Direct (Mailing House)
FBI Direct Ltd is located at Jubilee Business Park, 3 Enterprise Way, Derby DE21 4BB
JJ Public Relations (BID PR Company)
JJ Public Relations Ltd is located at 190 Western Rd, Derby DE3 9GU
The Derby Storewatch Association Ltd
218-220 Abbey Street, Derby DE22 3SX
The Derbyshire Constabulary Force Headquarters is located at Butterley Hall, Ripley, Derbyshire,
PEEP (Proactive Engagement & Enforcement Programme)*
An Information Sharing Agreement used for PEEP is based on the Integrated Offender
Management (IOM) national guidelines for partnership working.
The Pubwatch scheme is a partnership where members unify as an independent group to preempt
crime and anti-social behaviour in premises and designated areas. Pubwatch scheme’s
work closely with Police & local authorities to protect property and to reduce the fear of crime
by means of improved security, greater vigilance, accurate reporting of suspicious incidents.
Derbyshire Business Crime Reduction Partnership (DBCRP)
The Chamber of Commerce administer the Derbyshire Business Crime Reduction Partnership
(DBCRP), including the administration of the DISC system. Where businesses have completed an
Information Sharing Agreement you consent to the BID sharing your contact details with the
Chamber of Commerce to enable the Member to access the Data sharing platform DISC and
membership through the CQ BID. This information will be securely stored and not shared with
any third party.
*See our document St Peters Quarter BID Rangers Specific Activity (Including Body Worn
Video Equipment) Policy for further information on the types of data that is shared with these
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our
business, then the new owners may use your personal data in the same way as set out in this privacy notice.
• We may use third parties to carry out certain activities such as monitoring how customers use the website.
These third parties are listed below:
The component of Google Analytics (with the anonymizer function) has been integrated on our website. Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.
The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.
Components of Twitter have been integrated on our website. Twitter is a multilingual, publicly-accessible microblogging service on which users may publish and spread ‘tweets’
The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, UNITED STATES.
Twitter receives information via the Twitter component that the data subject has visited our website, provided that the data subject is logged in on Twitter at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Twitter component or not. If such a transmission of information to Twitter is not desirable for the data subject, then he or she may prevent this by logging off from their Twitter account before a call-up to our website is made.
Components of, YouTube have been integrated on this website. YouTube is an Internet video portal that enables video publishers to set video clips and other users free of charge, which also provides free viewing, review and commenting on them.
The operating company of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, UNITED STATES. The YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.
YouTube and Google will receive information through the YouTube component that the data subject has visited our website, if the data subject at the time of the call to our website is logged in on YouTube; this occurs regardless of whether the person clicks on a YouTube video or not. If such a transmission of this information to YouTube and Google is not desirable for the data subject, the delivery may be prevented if the data subject logs off from their own YouTube account before a call-up to our website is made.
Components of the enterprise Facebook have been integrated onto our website. Facebook is a social network. Whats App and Instagram are owned by Facebook.
The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
Facebook always receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our website. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the data subject, then he or she may prevent this by logging off from their Facebook account before a call-up to our website is made.
10-11 Charterhouse Square, Barbican, London EC1M 6EH
Eventbrite is certified with the EU-US Privacy Shield Framework
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost,
used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data
to those employees, agents, contractors and other third parties who have a business need to know. They will
only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any
applicable regulator of a breach where we are legally required to do so.
We will comply with this in line with our internal Data Breach Policy and our Information Security policy.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Where data has been collected from individuals who have undertaken the following activities for a BID, the retention period for this data will be for 7 years after BID Delivery is completed.
In the event of a BID not being renewed, other data will be kept by a nominated authority for a period of 7 years.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. To exercise these rights, please contact us.
You have the right to:
You may request details of personal information which we hold about you under the Data Protection Legislation. Subject Access Requests will be dealt with in line with Data Protection Legislation
If you would like a copy of the information held on you, or to exercise any of the rights set out above, please contact us to request a St Peters Quarter BID Subject Access Request Form
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. If you respond to our request within 7 days, we can comply with the 30 day response time. If you take longer than 7 days we will require additional days to respond (this will relate to the number of additional days over 7 days that you have taken to respond)
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
When we may not comply with a Subject Access Request
If we feel that your request is vexatious, or complying with it would involve disproportionate effort on our part, breach the confidence of someone else or breach the law then we will not comply with it and we may not inform you of the reason for non-compliance (depending on what that reason is)
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
The following BID Policies are available upon request in writing to us (See Section How to Contact us)
St Peters Quarter BID Lawful basis for processing data
St Peters Quarter BID Rangers Specific Activity (Including Body Worn Video Equipment) Policy
St Peters Quarter BID Subject Access Request Form Template
St Peters Quarter BID Storewatch Radio Loan Scheme
We will keep our policy under review.
This policy was last updated on 7 September 2021.
Historic versions are can be obtained by contacting us.
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